Shipping & Delivery
Selling and shipping high quality meat, poultry, foie gras and charcuterie is what we do every day.
- Your order will be carefully packed in a reusable, insulated box with ice packs to maintain proper temperature.
- Your order can be delivered to qualifying addresses in the 50 U.S. states and the District of Columbia.
- Your order will ship via FedEx Overnight to arrive on the specific date you selected when placing your order.
Specific answers to some of our most frequently asked shipping questions can be found below. If your question doesn’t appear below, feel free to Contact Us anytime.
Overnight shipping costs at dartagnan.com are calculated based on the weight of your order, the shipping method selected and the distance your order needs to travel. With our main warehouse located in New Jersey, shipping to an address in the central and western United States typically costs more compared to shipping to an address in the eastern United States. However, that all changed on July 21, 2016.
Customers placing new, eligible orders shipping to the central and western U.S. - excluding CA, AK & HI - will be able to choose from "Standard" and "Preferred" delivery dates.. For these customers, Standard delivery dates are available if delivery is needed within 1-4 days. Preferred delivery dates will are available if the delivery date can be 4-7+ days from the date of placing the order, and the order does NOT contain fresh mushrooms or pre-order products. For preferred delivery dates, overnight shipping costs can be 5% to 60% less vs. standard delivery dates because is provides D'Artagnan with the ability to fulfill the order from a warehouse that's closer to the requested shipping address.
Preferred shipping dates are offered/available on orders which meet the following criteria:
1. The orders must be shipping to addresses in: Arizona, Arkansas, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming.
2. The order does NOT contain fresh mushrooms or pre-order products.
Other terms: Savings of preferred vs. standard shipping date may vary based of the size and/or weight and/or shipping method selected for the order. Once an order is placed, changing a delivery date will usually require cancellation of the original order and placement of a new order. Other restrictions may apply.
Your order will always ship via FedEx Overnight delivery and different shipping options/prices will be presented based on the weight of your order, your delivery address and the delivery date selected.
NOTE: Shipping options may be limited based on address.
- Delivered by 8:00pm (local time) to residential addresses
- Saturday delivery limited to selected residential addresses
- Delivered between 10:30am and 4:00pm (local time) for MOST addresses
- Delivered by 5:00pm (local time) for some RURAL addresses.
Shipping charges are calculated based on the total estimated weight of your order, the address you are shipping to and the delivery date you choose during checkout.
Yes. We love when people plan ahead. During checkout, you can pick any available delivery date within 4 weeks from the day you place your order.
If you are having technical issues choosing a delivery date on the website please try:
1. Logging out and logging back in.
2. Remove any old/inactive promotion codes.
** If problem persists please Contact Customer Service and let us know which browser you are using and on which type of device and we will try to resolve the issue as soon as possible. **
Your order can be delivered on Tuesday, Wednesday, Thursday or Friday (except in cases where FedEx is observing a holiday/black out day). Saturday is sometimes offered during certain times of the year and/or around key holidays/occasions.
Please check our Holiday Delivery Calendar.
No. Each individual order must ship to a single qualifying address. If you wish to ship to multiple addresses, you must place separate orders.
FedEx requires shipping addresses have a valid telephone number to provide an additional method to contact the recipient should there be complications or issues with the shipment.
Yes. Orders must ship to a single address in the 50 U.S. States or District of Columbia. Additionally, we are unable to deliver orders to:
- PO Box addresses (all shipments require a physical address).
- APO/FPO addresses (due to the perishable nature of our products).
- International addresses (due to customs laws).
Sometimes. If you wish to amend a delivery date, you should contact Customer Service immediately. Provided your order hasn’t already been packed and/or left our facility, we will make every effort to accommodate your request. In SOME cases, changing a delivery date will require having to cancel your original order and place a new order - as shipping costs may vary by delivery date.
If your order hasn’t already been packed and/or left our warehouse, you can contact our Customer Service department to do this. In most cases, changing delivery address requires cancelling your original order and placing a new order (as shipping rates will change depending on the delivery location).
D’Artagnan is not responsible for validating shipping addresses. Any shipment that is undeliverable and/or delivered incorrectly due to incorrect, incomplete and/or invalid shipping addresses voids our guarantee and/or the ability to refund the order in question - which is why D’Artagnan strongly urges you to check and verify all addresses and zipcodes carefully when placing your order.
We send our packages with No Signature Required, and FedEx will normally leave your package with some important exceptions: It is up to the FedEx driver’s discretion whether the package can be left at an apartment/condo complex when there is no secure place to leave the package, or they cannot gain access directly to your unit. If you are delivering to a business address, FedEx generally requires a signature and will not be able to leave a package if the business is closed. Orders greater the $500 may require a signature. D’Artagnan cannot take responsibility for packages that are undeliverable for these reasons, so please plan accordingly.
In most cases, we recommend you contact FedEx Customer Service directly – as this is generally the fastest way to resolve the issue because FedEx will know more about the delivery status, have information on where to pick up the order, and/or know if/when a second delivery will be attempted.
No. It is our policy that all consumer orders placed at Dartagnan.com ship via FedEx.
Yes. On the day your order is scheduled to ship, a shipping confirmation email containing your FedEx tracking number and a link to the FedEx website will be sent to the email address you used when placing you order. If you don’t receive a tracking email, please feel free to contact Customer Service.
It’s likely your order hasn’t been picked up by FedEx from our facility and/or FedEx is in the process of updating their website. After receiving your shipping confirmation email, it can sometimes take a few hours for your tracking information to show up on the FedEx website and/or show the status/movement of your shipment.
Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an eco-friendly insulated box with reusable ice/gel packs designed to maintain your items in good condition for up to 48 hours. Some items, due to size, may ship in alternate packaging. (Note: Frozen items may thaw during transit.)
**Please note: Because of the high volume of orders at this time our eco shipping boxes may temporarily be replaced by EPS foam boxes. We support our partners at Easter Seals who assemble the eco boxes as they reduce the number of people working to protect the health of all concerned.**
Our eco-friendly packaging is not just recyclable, it’s compostable and biodegradable. The Green Cell Foam insulation is made with 100% all-natural, non-GMO corn grown in the U.S. Cut open the outer plastic film and add to your #4 PE recyclables. Dissolve small pieces of foam in the sink and watch it "melt" safely down the drain; it will biodegrade in seawater and freshwater. Larger pieces can go in a bucket and sit overnight to fully dissolve. Green Cell Foam is compostable in any residential or commercial compost facility and will biodegrade in 60 days or less when in a moist soil environment. Green Cell Foam burns cleanly and safely in fireplaces, fire pits, and power plants— it can even work to start a grill.
Ice gel packs are reusable. Store them in your freezer and use them to keep food cold on road trips, picnics, or outings. Throw them away anytime they are punctured or leaking. The contents of ice gel packs are non-toxic and contain 98% water and 2% sodium polyacrylate, a polymer commonly found in many household and personal items. The product contains no substances which at their given concentration, are considered to be hazardous to health.