Customer Service – Shipping Updates

Customer Service – Shipping Updates

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2020 HOLIDAY SEASON

 

We are no longer accepting orders for New Year’s Eve.

FedEx is experiencing unprecedented package volume this holiday season due to COVID-19. We have been recommending that customers select the earliest possible delivery date to avoid any potential bottlenecks or delays. If your order happens to be delayed, we will notify you.

In the event that your order is delayed, be assured that your order (which may arrive in multiple boxes) was kept at the recommended temperature while in our refrigerated warehouse and in FedEx’s hands, thanks to our environmentally friendly insulated box and plenty of ice packs. It will be delivered with the freshness and high quality you expect from D'Artagnan.

During the holiday season, our team is working tirelessly to catch up with all order inquiries and address any FedEx issues.

Upon receipt of your order, please check that all items are cool/cold to the touch. Discard anything that arrives warm or in loose packaging. Our insulated box and numerous ice packs should have protected your order despite the delays.

Or you can check your order status here

If you have any questions about your order, our Customer Service Team is happy to help. Please email orders@dartagnan.com or call toll-free: 1-800-327-8246 (Mon - Fri, 9am - 5pm EST) and note that response times are slow as we handle the volume of inquiries. At this point in time we will not be able send out replacements for any missing or damaged items in time for New Year’s Eve.