D’Artagnan, America’s foremost purveyor of the farm-to-table movement, is proud to offer home cooks the ability to conveniently buy the same premium products and ingredients D’Artagnan supplies to the finest restaurants across the nation.
- We invite you to order online with confidence – as your order is backed by our 100% Satisfaction Guarantee.
- You have the ability to checkout as a guest or create an account.
- You can make secure payments using Visa, Mastercard, American Express or PayPal.
- After completing your order, an order confirmation will be emailed to you.
Many questions related to our online ordering processes are answered below. If you can’t find the answer to your question, feel free to Contact Us anytime. For all shipping questions, check our Shipping & Delivery Page. We also have specific pages if you’re looking to Check Your Order Status or Forgot Your Password.
What Type of Order Question Do You Have?
CHECKOUT & PAYMENT
Yes. After applying any valid product and/or order discounts, orders must contain at least $50 of products.
Shipping/delivery charges and gift certificates amounts do not apply to reaching the required minimum product amount.
We recommend you create an account if you are going to make frequent purchases and/or ship to a variety of different addresses. Creating an account allows you to save your basic contact information, create/manage your address book and have visibility to your entire order history in the My Account section of the website.
Checking out as a guest means you’ll need to reenter your basic information/addresses if/when you leave the checkout process, leave the site or return for a subsequent purchase. Additionally, you will be unable to view your entire order history in one place (you would need to look up each order individually).
Regardless of your checkout method, you’ll always need to reenter your payment details, as credit card information is never stored in our database.
Yes. If you register/create an account, you have the ability to create, save and manage your address book in the My Account section of the website.
Yes. Contact Customer Service during our regular business hours and we’ll be happy to help you. To speed the process, you can always fill your shopping cart with the items you wish to purchase before calling.
If you are having technical issues choosing a delivery date on the website please try:
1. Logging out and logging back in.
2. Remove any old/inactive promotion codes.
** If problem persists please Contact Customer Service and let us know which browser you are using and on which type of device and we will try to resolve the issue as soon as possible. **
You can pay using a Visa, MasterCard and American Express card issues by ae U.S. financial institution. (We are unable to accept credit cards issued by banks outside the U.S.). Additionally, valid/active Online Gift Certificates purchased at Dartagnan.com, with open balances can be applied to your order as a form of payment.
Credit card payments are processed on the day that your order is placed.
If you’re having trouble submitting your payment information to complete your order, it could be for a variety of reasons. For security purposes, we are unable to assist or tell you the specific reason(s) why a particular transaction may be failing to process, but rather suggest you examine/consider the checklist below:
- Enter the entire credit card number with NO spaces or dashes.
- Check that you’ve entered the correct expiration date (and that the card isn’t expired).
- Be sure you’re using the correct credit card Security Code (3 digits on back of Visa or Mastercard; 4 digits on front of American Express).
- Use the correct billing name/address associated with the credit card.
This number printed on your card provides a safeguard when a purchase is made using your credit card. It is the 3 digit code on the back of your Visa or MasterCard and a 4 digit code on the front of American Express cards.
All of the payment information you enter during checkout must exactly match what your financial institution has on file. If the information does not match; the transaction will be denied, but some financial institutions will sometimes place an authorization hold on the funds for up to five business days even though no order was placed.
No, we only allow one promotional code to be applied per order.
RETURNS, REFUNDS, REPLACEMENTS & CANCELLATIONS
No. Because our products are consumed and perishable, it is our policy that products should never be returned to D’Artagnan – except where specifically requested by D’Artagnan. D’Artagnan does not accept unauthorized returns. In the event you ship an unauthorized return back to D’Artagnan, D’Artagnan is not responsible for refunding any of the shipping costs associated with unauthorized return.
D'Artagnan is confident our meats and prepared foods are the best tasting, highest quality you'll find, and backs every dartagnan.com purchase with a 100% Satisfaction Guarantee. If you are not entirely satisfied with your purchase, Contact Us within 5 days of receipt and we will refund your full purchase price and/or issue a replacement.
1. Refunds will be given in the same amount and issued to the same form as payment that was made on the original order.
2. Refunds cannot be given to purchases of D’Artagnan online gift certificates.
3. Refunds ONLY apply to purchases made at dartagnan.com, and NOT those where D’Artagnan products are purchased through any of our retailer partners.
In the case of orders placed at the D’Artagnan website, D’Artagnan does not issue refunds or replacements if:
1. The order is unable to be delivered and/or arrives late due to: incorrect, invalid or incomplete addresses entered by the consumer.
2. Delivery problems are specifically caused by the shipping company.
3. Delivery is delayed or affected by weather and/or acts of god.
4. Products are improperly handled/stored after being successfully delivered.
5. A delivery/shipment is refused by the recipient and/or returned to D’Artagnan without authorization.
You may cancel an online order (except D’Artagnan online gift certificates), provided you notify D’Artagnan by 5pm (ET), THREE business days before the scheduled delivery date. (Example: For an order with a Tuesday delivery date, D’Artagnan would need to be notified by the previous Thursday.)
In the event your cancellation request is made within THREE business days before the scheduled delivery date (Example: Your cancellation request is sent on the same day the order was placed), D’Artagnan will do all we can do to honor your request but if the order has already been packed or shipped, we will be unable to cancel the order.
However, due to high demand and increased activity in our warehouse, orders shipping during the holiday season (November and December) may only be canceled with a request at least 7 business days before the ship date. Please call customer service to make request and get confirmation.
No. Adding or removing items will change the amount to be charged, along with shipping costs, so changing your order will usually always require cancelling the entire original order and placing a new order.
GIFT CERTIFICATES & GIFTING
Yes. D'Artagnan online gift certificates may be purchased at dartagnan.com in any of the pre-determined denominations offered. Visit our Gift Certificate Page for more details.
D’Artagnan online gift certificates purchased through dartagnan.com may only be used toward future purchases made at dartagnan.com. D’Artagnan online gift certificates function just like currency and will be applied to any merchandise and shipping fees.
- D’Artagnan online gift certificates are not redeemable or refundable for cash unless required by law.
- D’Artagnan online gift certificates may not be redeemed to purchase other D’Artagnan online gift certificates.
No. Any unused portion of the D’Artagnan online gift certificate will remain available in our system and can be used toward a future purchase or subsequent order.
Upon completing your order, a gift certificate email is immediately sent to the D’Artagnan online gift certificate recipient you specified and can be used right away.
No. Because gift certificates are delivered instantly after being purchased, D’Artagnan online gift certificate purchases cannot be cancelled or refunded.
No. D’Artagnan online gift certificates are only delivered via email to the gift certificate recipient.
Yes. The D’Artagnan online gift certificate will be delivered via email to the gift certificate recipient and the regular products in the same order will ship to the physical shipping address on the delivery date specified during checkout.
Yes. However, you need to add each gift certificate separately to your cart from the Gift Certificate page.
Yes. However, discount/promotion codes will only be applied – as allowed – to regular products and/or shipping amounts related to that order.
You can contact Customer Service and ask them to resend the gift certificate email. However, for security purposes, we are not able to change or modify the recipient email address for that gift certificate.
From time to time, D’Artagnan may email gift certificate recipients a reminder notice. Additionally, at the bottom of our Gift Certificate Page, you can enter your gift certificate code anytime to see your available balance.
Yes. During checkout, enter the gift recipient’s information on the shipping address page, and enter your information on the billing address page.
With the exception of D’Artagnan online gift certificate email notifications, gift recipients will not receive any email notifications from D’Artagnan. With any gift order, we strongly recommend you:
- Double check you have the correct shipping/delivery address;
- Selected a delivery day when the recipient will be home/available to accept the delivery; and
- Consider personally notifying the recipient that you have purchased something for them.
Yes. During checkout, on the shipping page, select “yes” next to “Is this a gift?” and a form box will appear allowing you to add a 250 character message which will be printed on the packing slip included in the order. D’Artagnan is not responsible for typographical errors in gift messages.
No. We don't currently offer gift wrap.
Not at this time – as each order can have only one shipping address and one gift message.
No. The packing slip included with the order will only list the quantity and type of items in the order.
PRODUCT PRE-ORDER, AVAILABILITY & PRICING
High-demand, seasonal products (i.e. fresh turkey, fresh capon and fresh goose) arrive at our warehouse just a few days before key holidays like Thanksgiving and Christmas to ensure the highest level of freshness. In the weeks leading up to these holidays/occasions, these items are made available for “pre-order” – which is something we encourage you do to ensure you will receive your specialty holiday items. When your shopping cart contains any "pre-order" products, the checkout will automatically present you ONLY with the available delivery dates for that item and the associated upcoming holiday. Accordingly, any other products in that same order must ship on the same day as the "pre-order" product(s) or be ordered separately if you wish a different delivery date.
No. Our online assortment currently includes the products that are most popular, suitably sized and properly packaged for delivery to home cooks. D’Artagnan has many other products which specifically cater to the needs of chefs, restaurants and retailers.
Because we work with small farms and ranches to deliver the freshest products possible, D’Artagnan is continually receiving deliveries of fresh products. With the exception of seasonal products (i.e.fresh turkeys, summer truffles, some mushrooms), products that are out of stock usually come back into stock within a few days/weeks. With regard to those seasonal items, we try our best to note the seasonal availability on the product page.
Sometimes. Because you can order up to a month in advance of your requested delivery date, the product you ordered may not be available on the day your order is scheduled to be packed. In most cases, D’Artagnan customer service will do our best to contact you to discuss items that are unable to ship and/or provide alternate product suggestions. In cases where a frozen item is not available, D’Artagnan may automatically substitute the fresh version (if available) at no extra charge.
All prices at D’Artagnan are subject to change without notice. Temporary and/or time-sensitive sales and special pricing will not be held beyond the expiry date, even if the item(s) are added to your cart. With any purchase, the active price at the time you submit payment for your order is what you will be charged.