Welcome to Dartagnan.com - D’Artagnan is proud to provide the same premium quality foods to the home chef as it does to its professional chef clientele through its online store, dartagnan.com.Shipping PolicyDue to the perishable nature of our products, all orders are shipped via FedEx for next day delivery. For orders shipping to Alaska, Hawaii or Puerto Rico we unfortunately cannot always guarantee next day delivery. How is shipping calculated?The fee for shipping is calculated based on our current negotiated rates with FedEx for the total weight of the order. Shipping charges are calculated per ship-to address and are based on the total weight of your order.
When does my order get shipped?D'Artagnan currently ships all orders overnight, Monday - Thursday, for next day delivery, Tuesday - Friday.
Available future delivery dates may be selected from the drop-down menu provided in the checkout process. Next day delivery is available for orders placed online by 12 noon Eastern Time.
Can I schedule my delivery date? Available future delivery dates may be selected from the drop-down menu provided in the checkout process. All orders must be shipped within 6 weeks of order date. Delivery date may only be rescheduled within the 6 week window.
How is my order shipped?Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an insulated box with reusable ice packs designed to maintain your items in good condition for up to 48 hours. Please note, however, that frozen items may begin to thaw during transit. Shipping Restrictions
Tracking InformationTracking information for your order will be emailed to the email address that you provide with your order. You may call (800) 327-8246 between 9 am and 5 pm Eastern Time to find out the status of your order.Return Policy and Order Cancellations
Order CancellationsYou may cancel an order with advance notice. We will do whatever we can to honor your request, but if the order has already begun the shipping process, we cannot change it or cancel it. Therefore, if you must cancel an order, please do so before5:00 p.m. EST on the day before it is scheduled to ship.
Any orders shipping during the holiday season (October 1 - January 15th) may be canceled up to 12:00 pm EST on the day prior to shipping. Cancellations received after this time cannot be accommodated and the order will ship as scheduled. Ordering Deadlines for Holiday Delivery
Order by 12 PM EST: For Arrival On or Before:December 20 for Christmas, delivery on December 21, 2012December 27 for New Year’s Eve, delivery on December 28, 2012
PLEASE NOTE: Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected so please plan ahead and order early.
Customer ServiceOur customer service representatives are available weekdays from 9 a.m. to 5 p.m. EST. Please contact us with any questions or concern via email or by calling (800) 327-8246.