Shipping & Delivery

Selling and shipping high quality meat, poultry, foie gras and charcuterie is what we do every day.

  • Your order will be carefully packed in a reusable, insulated box with ice packs to maintain proper temperature.
  • Your order can be delivered to qualifying addresses in the 50 U.S. states and the District of Columbia.
  • Your order will ship via FedEx next day delivery to arrive on the specific date you selected when placing your order.

SHIPPING QUESTIONS

Specific answers to some of our most frequently asked shipping questions can be found below. If your question doesn’t appear below, feel free to Contact Us anytime.

Your order will always ship via FedEx next day delivery. However, based on your delivery address, you will be presented with 1 to 3 different shipping options (i.e. not all options available for all addresses).
FedEx Home Delivery (Ground):

  • Limited to only those addresses in the FedEx delivery zone closest to our warehouse(s).
  • Delivered by 8:00pm (local time) to Residential Addresses
  • NO Saturday Delivery to Business Addresses
FedEx Standard Overnight:
  • Delivered by 8:00pm (local time) to Residential Addresses
FedEx Priority Overnight:
  • For MOST addresses, delivered by 10:30am (local time)
  • For some RURAL addresses, delivered by 5:00pm (local time)

Shipping charges are calculated based on the origin of your shipment (Union, NJ), the ship to address of your order and the total estimated weight of your order using the current rates D’Artagnan has with FedEx.

Yes. If you place your order before Noon EST, Monday to Thursday, you can usually select the next day for delivery.

Yes. We love when people plan ahead. During checkout, you can pick any available delivery date within 4 weeks from the day you place your order.

Your order can be delivered on Tuesday, Wednesday, Thursday or Friday (except in cases where FedEx is observing a holiday/black out day). Saturday is sometimes offered during certain times of the year and/or around key holidays/occasions.

Please check our Holiday Delivery Calendar.

No. Each individual order must ship to a single qualifying address. If you wish to ship to multiple addresses, you must place separate orders.

Yes.

FedEx requires shipping addresses have a valid telephone number to provide an additional method to contact the recipient should there be complications or issues with the shipment.

Yes. Orders must ship to a single address in the 50 U.S. States or District of Columbia. Additionally, we are unable to deliver orders to:

  • PO Box addresses (all shipments require a physical address).
  • APO/FPO addresses (due to the perishable nature of our products.)
  • International addresses (due to customs laws).

Yes. Provided your order hasn’t already been packed and/or left our facility, you can contact Customer Service to change your delivery date. (Note: Changing your delivery date may sometimes result in having to cancel your original order and/or have different shipping costs.)

Yes. If your order hasn’t already been packed and/or left our warehouse, you can contact our Customer Service department to do this. While sometimes it’s possible, in most cases it requires cancelling your original order and placing a new order (as shipping rates can change depending on the delivery location).

D’Artagnan is not responsible for validating shipping addresses. Any shipment that is undeliverable and/or delivered incorrectly due to incorrect, incomplete and/or invalid shipping addresses voids our guarantee and/or the ability to refund the order in question - which is why D’Artagnan strongly urges you to check and verify all addresses and zipcodes carefully when placing your order.

We send our packages with No Signature Required, and FedEx will normally leave your package with some important exceptions: It is up to the FedEx driver’s discretion whether the package can be left at an apartment/condo complex when there is no secure place to leave the package, or they cannot gain access directly to your unit. If you are delivering to a business address, FedEx generally requires a signature and will not be able to leave a package if the business is closed. Orders greater the $500 may require a signature. D’Artagnan cannot take responsibility for packages that are undeliverable for these reasons, so please plan accordingly.

In most cases, we recommend you contact FedEx Customer Service directly – as this is generally the fastest way to resolve the issue because FedEx will know more about the delivery status, have information on where to pick up the order, and/or know if/when a second delivery will be attempted.

No. It is our policy that all consumer orders placed at Dartagnan.com ship via FedEx.

Yes. On the day your order is scheduled to ship, a shipping confirmation email containing your FedEx tracking number and a link to the FedEx website will be sent to the email address you used when placing you order. If you don’t receive a tracking email, please feel free to contact Customer Service.

It’s likely your order hasn’t been picked up by FedEx from our facility and/or FedEx is in the process of updating their website. After receiving your shipping confirmation email, it can sometimes take a few hours for your tracking information to show up on the FedEx website and/or show the status/movement of your shipment.

Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an insulated box with reusable ice/gel packs designed to maintain your items in good condition for up to 48 hours. (Note: Frozen items may thaw during transit.)

Ice gel packs are reusable. Store them in your freezer and use them to keep food cold on road trips, picnics, our outings. Throw them away anytime they are punctured or leaking.